About This Policy: This Privacy Policy explains how ew999 collects, uses, stores, and shares your personal data when you visit or use the ew999 Platform at ew999.pro. By registering an Account or using any ew999 service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how ew999 processes your data, you should not use the Platform. For questions about your data, contact ew999 Player Support at [email protected].
1.1 ew999 operates the online casino and sports betting platform available at ew999.pro (the "Platform"). In the context of this Privacy Policy, "ew999", "we", "us", and "our" refer to the operator of the ew999 Platform.
1.2 ew999 acts as the data controller in respect of the personal data collected from players and visitors through the Platform. As data controller, ew999 determines the purposes and means of processing your personal data.
1.3 ew999 is committed to protecting the privacy and security of all individuals who interact with the Platform. This Privacy Policy sets out our obligations and your rights in relation to personal data processed in connection with ew999's services.
1.4 ew999 offers cricket betting, live casino games, slots, and other entertainment products to players primarily located in Pakistan. Our Platform is denominated in Pakistani Rupees (PKR) and supports payment methods commonly used in Pakistan, including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank.
ew999 collects personal data in connection with the operation of the Platform and the provision of services to players. The categories of personal data we collect include:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, nationality | Account registration, KYC verification, age verification |
| Contact Data | Mobile number, email address, city of residence | Account communications, support, notifications |
| Financial Data | JazzCash/EasyPaisa number, bank account details, transaction history | Payment processing, withdrawal verification, AML compliance |
| Gaming Data | Bet history, game session logs, win/loss records, bonus usage | Platform operation, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser type, operating system | Security monitoring, fraud prevention, Platform optimisation |
| Usage Data | Pages visited, features used, session duration, referral source | Platform improvement, analytics, personalisation |
| KYC Documents | CNIC scan, proof of address, payment method verification documents | Identity verification, regulatory compliance |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Support resolution, quality assurance, dispute evidence |
2.1 Sensitive Data. ew999 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data beyond what is strictly necessary for responsible gaming compliance (such as self-exclusion records).
ew999 collects personal data through the following means:
ew999 uses personal data collected from players for the following purposes:
ew999 processes personal data on the following legal bases:
6.1 Principle. ew999 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Data is shared only where necessary for the operation of the Platform or required by law.
6.2 Service Providers. ew999 shares personal data with carefully selected third-party service providers who assist in operating the Platform, including:
All third-party service providers acting on behalf of ew999 are bound by data processing agreements and may only use your data for the specific purposes for which they have been engaged.
6.3 Regulatory Authorities. ew999 may disclose personal data to regulatory bodies, law enforcement agencies, courts, or other governmental authorities where required by applicable law or where ew999 determines disclosure is necessary to protect the rights, property, or safety of ew999, its players, or others.
6.4 Business Transfers. In the event of a merger, acquisition, restructuring, or sale of all or part of ew999's business, personal data held by ew999 may be transferred to the successor entity as part of that transaction. Players will be notified of any such transfer via a notice on the ew999 Platform prior to completion where reasonably practicable.
6.5 No Cross-Selling. ew999 does not share your personal data with third-party advertisers, marketing agencies, or data brokers for the purpose of targeting you with advertising unrelated to ew999's own services.
7.1 What Are Cookies. Cookies are small text files placed on your device when you visit the ew999 Platform. They allow the Platform to recognise your device across sessions, retain preferences, and collect usage data for analytics and security purposes.
7.2 Types of Cookies We Use.
| Cookie Type | Purpose | Required? |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens, fraud prevention | Yes — cannot be disabled |
| Functional | Language preferences, display settings, responsible gaming tool states | Recommended |
| Analytics | Aggregated usage statistics, page performance, feature interaction tracking | Optional — consent required |
| Marketing | Tracking promotion interactions, attribution of player acquisition source | Optional — consent required |
7.3 Cookie Control. You can control non-essential cookies through your browser settings or through the ew999 cookie preference panel. Disabling strictly necessary cookies will impair Platform functionality and may prevent login. ew999 does not use third-party advertising cookies to track your activity on other websites.
7.4 Local Storage. In addition to cookies, ew999 may use browser local storage to retain session state and Platform preferences. This data is stored on your device and is not transmitted to third parties except as described in this Policy.
8.1 Retention Periods. ew999 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following indicative retention periods apply:
8.2 Deletion. Upon expiry of applicable retention periods, personal data is securely deleted or anonymised so that it can no longer be associated with any individual. Anonymised data may be retained for statistical and analytical purposes without limitation.
9.1 Security Measures. ew999 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:
9.2 Limitations. No data transmission over the internet and no data storage system can be guaranteed to be 100% secure. While ew999 takes security seriously and invests continuously in protective measures, ew999 cannot warrant absolute security of your personal data.
9.3 Breach Notification. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ew999 will take prompt action to contain the breach and will notify affected players in accordance with applicable notification obligations.
9.4 Your Responsibilities. You are responsible for maintaining the security of your ew999 Account login credentials. ew999 strongly advises you not to share your password with any third party and to use a strong, unique password for your ew999 Account. Losses arising from your failure to maintain credential security are your responsibility.
Subject to applicable law, you have the following rights in relation to your personal data held by ew999:
To exercise any of these rights, contact ew999 Player Support via live chat or at [email protected]. ew999 will verify your identity before processing any data rights request. Requests will be processed within 30 days; complex requests may require up to 60 days with prior notice.
11.1 Age Restriction. ew999 strictly prohibits use of the Platform by individuals under 21 years of age. The Platform is not directed at, and does not knowingly collect personal data from, individuals under 21.
11.2 Discovery of Minor's Data. If ew999 discovers that personal data has been collected from an individual under 21, that Account will be immediately suspended, the data will be deleted to the extent permitted by applicable law, and any funds will be returned to the depositing payment method following verification.
11.3 Parental Notification. If you are a parent or guardian and believe that a minor in your care has registered on ew999 without your knowledge, please contact Player Support immediately at [email protected]. ew999 will investigate and take appropriate action promptly.
12.1 Cross-Border Processing. ew999 operates internationally and some of the third-party service providers used by ew999 — including KYC verification platforms, analytics tools, and game content providers — may process personal data in jurisdictions outside Pakistan.
12.2 Transfer Safeguards. Where personal data is transferred to a third party located in a jurisdiction that does not provide an equivalent level of data protection, ew999 ensures appropriate safeguards are in place through contractual obligations imposed on the receiving party, requiring them to protect your data to a standard consistent with this Privacy Policy.
12.3 Your Consent. By using the ew999 Platform, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside Pakistan as described in this section, subject to the safeguards described herein.
13.1 Right to Amend. ew999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in law, regulatory requirements, business operations, or data processing practices. The updated Policy will be published on this page with a revised effective date.
13.2 Notification of Material Changes. Where changes to this Privacy Policy are material — meaning they significantly affect how ew999 processes your personal data or alter your rights — ew999 will provide advance notice via a prominent notice on the Platform or by direct communication to your registered contact details.
13.3 Continued Use. Your continued use of the ew999 Platform following publication of an amended Privacy Policy constitutes your acknowledgement of the revised terms. If you do not agree with any changes, you should discontinue use of the Platform and may close your Account in accordance with the Terms & Conditions.
14.1 Contact ew999. For any questions, concerns, or requests relating to this Privacy Policy or ew999's handling of your personal data, please contact Player Support through the following channels:
14.2 Complaints. If you are not satisfied with how ew999 has handled a privacy concern, you may raise a formal complaint through ew999's internal complaints process by contacting Player Support and requesting escalation to the Data Privacy team. ew999 will acknowledge formal privacy complaints within 5 business days and provide a substantive response within 30 days.
14.3 Further Escalation. If your complaint is not resolved satisfactorily through ew999's internal process, you may have the right to escalate to the applicable regulatory or data protection authority in your jurisdiction. ew999 will cooperate fully with any regulatory investigation into its data processing practices.
Six practical commitments that go beyond legal language — because your trust matters more than a policy document.
ew999 has never sold player data to advertisers, brokers, or third-party marketers and never will. Your CNIC details, phone number, and transaction history exist on our Platform to run your Account — nothing more.
When you pay via JazzCash, EasyPaisa, or a Pakistani bank, your financial data is shared only with that specific payment provider — strictly to process your transaction. ew999 does not retain full payment credentials.
Your CNIC scan and proof-of-address documents are used solely for age and identity verification. KYC documents are stored in encrypted form with access restricted to authorised compliance personnel only.
Promotional emails and optional analytics cookies require your explicit consent. You can withdraw consent at any time through your Account settings or by contacting support — without it affecting your ability to use ew999.
All data transmitted between your device and the ew999 Platform is encrypted using TLS. Sensitive data at rest — including payment details and KYC documents — is stored in encrypted form on secured infrastructure.
Access your data, correct it, or request deletion — ew999 responds to verified data rights requests within 30 days. Our support team handles privacy requests in both English and Urdu, 24 hours a day.
ew999 gives Pakistani players a secure, fair, and transparent platform for cricket betting, live casino, and slots — with instant PKR payments and 24/7 support.
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